WEBSITE SUPPORT SERVICES
Something's wrong with your website and you need help now — not in 48 business hours, not after submitting a ticket and waiting in a queue. Now. That's the kind of website support most businesses need and almost nobody provides.
Our website support services give you direct access to a real developer. Call, text, or email anytime. Same-day responses. You'll always reach a human.
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What Are Website Support Services?
Website support services are the help you need when something goes wrong with your site — or when you need something changed and don't know how to do it yourself. This includes troubleshooting errors, fixing bugs, making content updates, answering technical questions, and handling emergencies like site outages or security breaches.
Good website support means you have someone on call who knows your website, understands the technology behind it, and can solve problems quickly. Bad website support means you're submitting tickets into a void, explaining your issue from scratch to a different person every time, and waiting days for a response while your business loses customers.
At Red Rock Web Design, website support is personal. When you reach out, you get Max — the developer who actually built your site. Not someone reading your account file for the first time. Not a script reader in a call center. The person who knows your code, knows your business, and can fix the problem now.
Website Support vs Website Maintenance
These terms get used interchangeably, but they're actually different things:
Website maintenance is proactive. It's the scheduled, ongoing work that prevents problems: security patches, speed optimization, backups, software updates, performance monitoring. You might never notice it happening, and that's the point. Good website maintenance services keep things running so smoothly that nothing breaks in the first place.
Website support is reactive. It's what happens when you need something: "My contact form isn't working." "I need to update our pricing." "The site looks weird on my phone." "We got hacked." Support is the human help you get when you reach out with a question or problem.
Most companies sell these separately. We don't. Our $150/month plan includes both — proactive maintenance that prevents problems and reactive support for when you need help. Because splitting them up is just a way to charge you twice for what should be one complete service. See our maintenance packages for the full breakdown.
THE RED ROCK DIFFERENCE
Most website support goes like this: You find a problem. You log into a portal. You submit a ticket. You get an automated email saying someone will review it within 2-3 business days. A stranger reads your ticket, asks follow-up questions, and another day passes. If you're lucky, the problem gets fixed in a week.
Our website support goes like this: You text Max. Max fixes it. Usually the same day, often within a couple hours.
That's not a gimmick. It's just how we operate. When you're a client, you get the direct phone number and email of the person who built your website. You call, text, or email whenever you need something. No portals. No ticket numbers. No escalation processes. Just direct access to someone who already knows your site, your business, and your goals.
For emergencies — site down, security breach, anything critical — response is immediate. Your website being offline costs you real money. We treat it with the urgency it deserves.
EVERYTHING YOU MIGHT NEED
Bug Fixes
Something broken? Layout issue? Feature not working? We diagnose and fix it. No extra charge. No "that's outside the scope of your plan."
Content Changes
Update your hours, swap a photo, change pricing, add a testimonial. Text us and it's done same-day. Unlimited changes included in every plan.
Troubleshooting
"Something looks wrong but I don't know what." That's fine. Send us a screenshot or describe the issue and we'll figure it out. You don't need to be technical.
Emergency Response
Site down? Hacked? Critical error? Immediate response. Your business doesn't wait, and neither do we. We treat emergencies like emergencies.
Guidance & Consulting
Not sure if you should add a page? Wondering about SEO strategy? Need advice on your online presence? We're happy to talk through it. We're not just button-pushers — we're partners in your web strategy.
Performance Issues
Site feeling slow? We'll investigate, identify the bottleneck, and fix it. Speed optimization is ongoing — not a one-time thing — and it's included in your plan.
$150/MONTH INCLUDES EVERYTHING
Website support isn't an add-on. It's not a separate line item. It's part of our all-inclusive $150/month plan that covers your website design, hosting, maintenance, content updates, and yes — unlimited support. Other companies charge $50/month for "basic support" on top of their maintenance fee. We'd rather just include it and keep things simple.
What you get for $150/month: a custom-built website, premium hosting, daily backups, security monitoring, speed optimization, unlimited content updates, and 24/7 direct support from the developer who built your site. One price. Everything included. Full website management, not just a piece of it.
Frequently Asked Questions
Common questions about our website support services.
Call, text, or email. When you become a client, you get Max's direct number and email. No portals, no ticket systems. Text "(385) 220-7844" or email "max@redrockwebdesign.com" and tell us what you need. That's it.
Emergencies (site down, security issues) get an immediate response. Regular requests are typically handled same-day, usually within a few hours during business hours. After hours, we'll get back to you first thing in the morning. You'll never wait days for a response — that's not how we operate.
No. Content changes, bug reports, questions, troubleshooting — it's all unlimited. The only things that cost extra are adding entirely new pages ($100 each) or major new functionality. If you're modifying or fixing what already exists, it's included. See our packages for full details.
It depends. If it's a modern, well-built site, we can discuss bringing it into our support program. But if it's a WordPress site with 40 plugins and code held together with tape, we'll usually recommend starting fresh with a custom build. We'll always give you an honest assessment. No hard sell.
Maintenance is proactive — security patches, backups, speed optimization, monitoring. It happens whether you ask for it or not. Support is reactive — you reach out with a problem or request, and we handle it. Most companies sell these separately. We include both in one $150/month plan because separating them is just a way to charge you more. Learn more about our maintenance services.
LET'S
BUILD
SOMETHING
No phone trees. No account managers. Just direct access to the guy building your site.
(385) 220 7844 (call or text) max@redrockwebdesign.comUsually respond in less than 2 hours during business hours. After hours? Leave a message and I'll get back to you first thing.
